Job: Mobile App Customer Support Specialist – Ahmedabad

- Respond to customer queries in a timely and accurate way, via EMAIL or CHAT
– Update our internal databases with information about technical issues and useful discussions with customers
– Monitor customer complaints on social media and reach out to provide assistance
– Share feature requests and effective workarounds with team members
– Inform customers about new features and functionalities
– Follow up with customers to ensure their technical issues are resolved
– Gather customer feedback and share with our Product, Sales and Marketing teams.